FAQ

FAQ‑Hiscarf | Online Shop, TikTok Live & Wholesale Service

1. Can I buy scarves directly on this website?
Yes. You can select items and finish payment directly on our official website. We also have TikTok‑live deposit‑order mode, or you can message us via WhatsApp for bulk‑purchase cooperation.

2. How does TikTok live‑stream pre‑order work?
We take deposits during TikTok live‑stream. After deposit payment, our WhatsApp staff sends available styles. You pay the balance before delivery.

3. Is deposit refundable?
Deposit is non‑refundable only for live‑stream orders, unless your selected products are out‑of‑stock. Goods bought directly from our website follow our return‑refund policy.

4. What is your production and shipping time?
Website‑order items ship in 3‑7 working days. Custom or bulk wholesale orders take 7‑15 working‑days after full payment.

5. How can I get wholesale prices?
Message us on WhatsApp. Provide your order quantity and preferred styles, we will send factory‑wholesale quotation and OEM solutions.

6. Can you offer OEM & Custom‑made scarves?
Yes. We customize fabrics, jacquard patterns, private labels and hang‑tags for wholesale clients.

7. What payment methods do you support?
Website orders accept Credit Card and PayPal. Wholesale customers can choose PayPal and bank transfer.

8. What products do you supply?
We produce cashmere, modal, pashmina, knit scarves and hijabs for women and men, for daily‑wear and business‑style.